Refund & Cancellation
1. Overview
At Kagzikaam, we strive to ensure a seamless document processing and consultation experience. Since our services involve professional labour, third-party coordination, and government statutory fees, refunds are strictly governed by the terms outlined below. We recommend reading this policy carefully before making a payment.
2. Cancellation Policy
- Before Quote Approval: You may cancel your request at any time before making a payment with no obligation or charges.
- After Payment – Within 2 Hours (Before Processing): If you cancel within 2 hours of payment and your application has not yet been initiated with the department, a 90% refund will be issued. A 10% fee is retained to cover payment gateway and administrative costs.
- After Processing Begins: Once your application status moves to “Sent to Department” or “Documents under Review”, cancellations are no longer accepted and no refund will be issued.
3. Refund Eligibility – At a Glance
| Situation | Refund |
|---|---|
| Cancelled before payment | No charge |
| Cancelled within 2 hours of payment, before processing | 90% refund |
| Duplicate payment for same Request ID | Full refund |
| Service unavailable due to Kagzikaam’s technical error | Full refund |
| Application rejected due to incorrect info provided by customer | Not eligible |
| Change of mind after submission to department | Not eligible |
| Delay due to government processing or RTO backlog | Not eligible |
| Government fees/stamp duty paid on your behalf | Non-refundable |
4. Refund Process
To request a refund, email us at support@kagzikaam.com with the following details:
- Your Request ID
- Original payment receipt or transaction reference
- Brief reason for the refund request
We will acknowledge your request within 48 hours. Approved refunds will be processed back to the original payment method within 5–7 business days of approval. Refund timelines may vary depending on your bank or payment provider.
⚠️ Statutory Fees Notice
Any government fees, stamp duties, or taxes already remitted to the department on your behalf are strictly non-refundable under any circumstances. These payments are made directly to third-party government entities and cannot be recovered by Kagzikaam once submitted.
5. Dispute Resolution
If you believe a refund has been incorrectly denied, you may raise a formal dispute by emailing support@kagzikaam.com with the subject line “Refund Dispute – [Your Request ID]”. Our team will review the case and respond within 5 business days.
Kagzikaam reserves the right to make a final decision on all disputes. This policy does not limit any rights you may have under applicable Indian consumer protection laws.
6. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. The revised version will be posted on this page with an updated date. Continued use of our services after any changes constitutes acceptance of the updated policy.