Privacy Policy

Kagzikaam (“we”, “our”, “us”) operates as a private service assistance platform that helps users with RTO-related documentation, compliance, and process guidance. We respect your privacy and are committed to protecting your personal information in accordance with applicable Indian laws, including the Digital Personal Data Protection (DPDP) Act, 2023.

Information We Collect

We may collect personal information voluntarily provided by you, including:

• Full name
• Mobile phone number
• City or current location
• Specific service requirements or enquiry details
• Documents shared for service processing (RC, DL, etc.)
• Communication records related to service assistance

Information We Do Not Collect

We do not collect the following unless explicitly required and consented to:

• Financial information such as bank account or card details
• Biometric data
• Data from minors under 18 years of age
• Sensitive personal data unrelated to our services

How We Use Your Information

Your information is used only for legitimate service purposes, including:

• Responding to enquiries and service requests
• Providing RTO documentation assistance
• Connecting you with verified service providers when required
• Sending service updates and status notifications
• Communicating through phone calls, WhatsApp, SMS, or email
• Improving our service quality and customer experience

Cookies & Analytics

Our website may use cookies or similar tracking technologies to understand visitor behaviour and improve user experience. This may include basic analytics such as page visits and traffic sources. No personally identifiable information is collected through cookies without your consent. You can disable cookies through your browser settings at any time.

WhatsApp Communication

By submitting your details or requesting services, you consent to receive service-related updates and notifications via WhatsApp. Kagzikaam uses Meta’s WhatsApp Business platform to send such communications. We do not use WhatsApp for marketing or promotional messages unrelated to your service request.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. Information may be shared only with:

• Verified service providers directly assisting with your requested services
• Government authorities or regulatory agencies if required by law or court order

Any third party with whom we share data is bound to use it solely for the purpose of fulfilling your service request.

Data Retention & Protection

We retain your personal information only for as long as is necessary to fulfil your service request and maintain legally required records – typically no longer than 3 years from the date of last interaction. After this period, data is securely deleted or anonymised.

We implement reasonable technical and organisational measures to protect your data from unauthorised access, loss, or misuse. However, no online service can guarantee absolute security, and users share information at their own discretion.

Your Rights

As a user, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated data
• Withdraw consent for communication at any time
• Request deletion of your personal data, subject to legal obligations
• Raise a grievance regarding how your data is handled

To exercise any of these rights, please contact us using the details below. We will respond to verified requests within 30 days.

Third-Party Links

Our platform may include links to third-party websites or service providers. We are not responsible for their privacy practices and encourage you to review their policies separately before sharing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The revised policy will be posted on this page with an updated date. Continued use of our services after any changes constitutes your acceptance of the updated policy. For significant changes, we will notify users via WhatsApp or email where possible.